ac65 Privacy Policy
Find the complete details on how your personal information is collected, used, and kept secure on the ac65 platform.
Policy Topics
Definitions & Scope
This Privacy Policy ("Policy") is issued by ac65 ("we", "our", "platform") and applies to all users in Bangladesh who use ac65's website or services. This Policy explains what information we collect when you use our platform, why we collect it, and how that information is processed, stored, and kept secure.
The key terms used in this Policy are defined as follows:
- Personal Information: Any information that can directly or indirectly identify an individual — such as name, email address, phone number, financial details, or device identity.
- Processing: Any operation carried out on data — including collection, storage, use, transfer, or deletion.
- User: Any person who uses ac65's services — whether a registered member or not.
- Third Party: Any person or entity other than ac65 or the user.
Information We Collect
ac65 collects only the information necessary for the proper operation of our services. We collect information in the following categories:
2.1 Information You Provide Directly
Information you voluntarily provide when you register an account or use our services:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Payment information (bKash, Nagad, Rocket, or bank account details)
- Details from documents submitted for identity verification
- Information provided when contacting the support team
2.2 Automatically Collected Information
When you use our platform, certain technical information is collected automatically:
- IP address and device identifier (Device ID)
- Browser type, operating system, and device type
- Login date, time, and session duration
- Which pages you visited and how long you spent on them
- Referral URL (the source from which you arrived at our site)
2.3 Transaction Information
Details of all financial activity on your account — such as deposit and withdrawal amounts, dates, and methods — are stored in our system.
Purpose & Use of Data Collection
ac65 uses your information only for lawful and transparent purposes. The specific reasons we use your information are described below:
3.1 Service Operation & Improvement
- Creating and managing your account
- Processing deposit and withdrawal transactions
- Ensuring the technical functionality of the platform
- Personalising the user experience
3.2 Security & Identity Verification
- Confirming the account holder's age (21 years or older)
- Preventing fraud and unauthorised access
- Complying with anti-money laundering (AML) and KYC procedures
- Detecting and preventing suspicious activity
3.3 Customer Support
- Resolving your complaints and queries
- Providing assistance via live chat and email
- Analysing feedback to improve service quality
3.4 Communications & Notifications
- Sending important notifications related to your account
- Sending relevant promotional information (subject to your consent)
- Informing you of policy changes
Cookies & Tracking Technologies
ac65 uses cookies and similar technologies to improve website functionality and make your browsing experience smoother.
4.1 Types of Cookies
- Essential Cookies: Required for the basic functionality of the website — maintaining login sessions and ensuring security. The site cannot function properly without these.
- Functional Cookies: Help remember your preferences and settings — such as language preference.
- Analytics Cookies: Collect site usage statistics that help us improve our services.
4.2 Cookie Controls
You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may prevent you from using certain features of the site.
Sharing Information with Third Parties
ac65 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
Certain trusted third-party partners involved in operating our technical services — such as payment processing companies and game providers (e.g. Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, NetEnt) — may access specific information. These partners are bound by confidentiality agreements with us and may use information only for the agreed purpose.
5.2 Legal Obligations
We may disclose relevant information when required to do so under a court order, direction from an investigating authority, or applicable law. Such disclosures are always made within the framework of prevailing law.
5.3 Business Changes
If there is a change to ac65's business structure — such as a merger or acquisition — information may be transferred to the new party. In that case, the new party will also be bound by the obligations of this Privacy Policy.
Data Retention & Security
We treat the protection of your information as our highest priority. ac65 has implemented industry-standard technical and organisational measures to secure your data.
6.1 Technical Security Measures
- SSL/TLS Encryption: All data exchanged between your browser and our servers is encrypted.
- Data Encryption (at rest): Sensitive information stored in our system is kept in an encrypted state.
- Firewall & Intrusion Detection: Active technical barriers are in place to prevent unauthorised access.
- Regular Security Audits: Our systems are regularly tested for security vulnerabilities.
6.2 Data Retention Period
ac65 retains your information only for as long as it is necessary:
- Data for active accounts is retained while the account remains active.
- After an account is closed, certain information may be kept for as long as required to meet legal obligations and resolve disputes.
- Marketing-related information is deleted immediately upon withdrawal of your consent.
6.3 Staff Access Controls
Our staff are granted access to personal information on a need-to-know basis. All staff sign confidentiality agreements and undergo data protection training.
Your Rights
ac65 believes you should have full control over your own information. To that end, we provide you with the following rights:
7.1 Right of Access & Review
You may request a complete copy of the personal information we hold about you at any time. We will provide this information within a reasonable time of your request.
7.2 Right to Rectification
If any information we hold about you is incorrect or incomplete, you may request that it be corrected. We will make the correction as quickly as possible, subject to verification.
7.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, where legal obligations, ongoing dispute resolution, or fraud prevention requirements exist, not all information may be deleted immediately.
7.4 Right to Object to Processing
You may withdraw your consent at any time to stop marketing-related communications. We will stop such communications immediately upon your request.
7.5 Right to Data Portability
You may request your information in a structured, readable format, making it easier to transfer to another platform.
Protection of Minors
ac65 strictly provides services only to those aged 21 or older. We do not intentionally collect any personal information from minors.
We verify age during the registration process. If we become aware that a user has registered while under 21, their account will be suspended immediately and the collected information will be deleted.
If you are aware that a minor is using our platform, please notify us immediately at [email protected].
Third-Party Links
The ac65 platform may occasionally contain references to third-party websites — particularly in relation to game providers (Pragmatic Play, PG Soft, JILI, Spribe, Ezugi, NetEnt, Microgaming, Evolution Gaming). These websites have their own privacy policies and we are not responsible for those policies.
You are advised to read the privacy policy of any third-party website before visiting it.
Policy Changes & Updates
This Privacy Policy may be updated from time to time as our services evolve. For any significant changes, we will notify you in the following ways:
- A notice will be sent to your registered email address.
- A notification will be displayed when you log in to the platform.
- The "Last Updated" date at the top of this page will be changed.
Continuing to use ac65's services after any changes means you have accepted the updated policy. If you object to any change, stop using the services and contact us to close your account.
Minor changes — such as spelling corrections or clarifications — do not need to be notified separately.
Contact & Complaints
For any questions, concerns, or complaints about this privacy policy, please contact our data protection team. We provide support in Bengali and English via 24/7 live chat and email.
Email: [email protected]
Live Chat: Available 24/7 — log in to the platform to start a chat.
Once a complaint is received, we will review the matter and try to resolve it as quickly as possible. Additional verification may be required for complex data-related requests.