❓ FAQ
Answers to ac65's Most Asked Questions
Deposits, withdrawals, VIP benefits, identity verification, and support — find detailed answers to everything in one place.
Thousands of Bangladeshi players visit ac65 every day, and naturally many questions come to mind. How to deposit using bKash, how VIP cashback works, why KYC verification is needed, how long withdrawals take — we have answered more than 20 such questions across five categories here, in a simple and clear way. If you still can't find what you're looking for, our support team is always ready.
Category 01
Deposit Questions
After logging in to ac65, go to the "Deposit" option and select bKash. You will be given a specific number or payment reference. Send the amount to that number from your bKash app and include the reference. If done correctly, the balance will be added to your ac65 account within a few minutes. If you have any issues, contact support.
The minimum deposit amount at ac65 is ৳300. This applies to all payment methods — bKash, Nagad, Rocket, and bank transfer. With just ৳300, you can access all games and bonus offers on the site.
ac65 does not charge any extra fees on deposits. However, your mobile banking service (such as bKash or Nagad) may apply a small transaction charge according to their own policy. That charge is set by the respective service provider, not by ac65.
Currently, ac65 supports four deposit methods: bKash, Nagad, Rocket, and bank transfer. For bank transfers, you can send from major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank. All methods are secure and processed quickly.
First, wait a little while, as network delays can sometimes add a few extra minutes. If the deposit still does not appear after 15–20 minutes, contact support with a screenshot of the transaction and the transaction ID. Reaching out via live chat or emailing [email protected] will allow the support team to resolve the issue promptly.
Category 02
VIP Program
ac65's VIP program has five levels. The Bronze level offers up to 0.2% weekly cashback, Silver 0.3%, Gold 0.5%, Platinum 0.6%, and the highest Diamond level 0.8% weekly cashback. Higher levels also come with additional exclusive benefits.
Your VIP level is upgraded automatically through regular play. The more active you are and the more games you play, the faster you move up. Playing more during special promotions and designated periods gives you the opportunity to level up even faster. You can view the full details of the process from your account panel.
At the end of each week, cashback is calculated at a fixed percentage of your total bets for that week. This amount is credited directly to your ac65 account and can be used in your next games. The cashback amount depends on your VIP level — ranging from 0.2% to 0.8% from Bronze to Diamond.
In addition to weekly cashback, VIP members receive special reload bonuses, exclusive promotions, and dedicated support for higher-tier players. At the upper levels (Platinum and Diamond), there is also the opportunity to receive faster withdrawal processing and special gift offers. The full list of benefits is available on the VIP page in your account.
Category 03
Identity Verification (KYC)
ac65 may request KYC verification before a first large withdrawal or when unusual activity is detected on an account. This is entirely a security measure — it is done to keep your account safe and prevent fraud. Once verification is complete, future transactions will go more smoothly.
A National ID card (NID) is generally the most accepted document. A passport or birth registration certificate can also be submitted as an alternative. Whatever document you provide must clearly show your full name. In some cases, a utility bill may also be requested as proof of address. Support will let you know exactly what is needed.
Yes, this is very important. The name registered on your ac65 account must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, withdrawals may be blocked and the verification process can become complicated. So make sure you enter the correct name at the time of registration.
If your verification is rejected, support will let you know the reason. It usually happens due to a blurry image, an expired document, or a name mismatch. Once you know the reason, resubmit a clear and correct photo of the required document. The support team is ready to help at every step.
ac65 uses SSL encryption to keep all your personal information secure. KYC documents are used only for the verification process and are not shared with any third party. For more details, you can visit our privacy policy page.
Category 04
Withdrawals
The minimum withdrawal amount at ac65 is ৳800. This limit applies equally to all methods — bKash, Nagad, Rocket, and bank transfer. Withdrawal requests below ৳800 will not be possible, so only withdraw when you have sufficient balance.
ac65's withdrawal process runs even at night and on holidays. Typically, a withdrawal request may take anywhere from 30 minutes to 3 hours to be approved. It may take a bit longer during particularly busy periods, but the aim is to complete it within a maximum of 3 hours. If there is a delay, contact support.
Yes, you can withdraw winnings from bonuses, but you must first meet the wagering requirements. For example, if you receive a ৳1,200 bonus on a ৳1,000 deposit, you will need to place a total of ৳24,000 in bets (20 times the ৳1,200 bonus). Only after the requirements are met will the bonus winnings become withdrawable.
Yes, withdrawal requests are typically in "pending" status at first because they are queued for processing. The status should change within 30 minutes to 3 hours. If it remains pending for more than 3 hours, contact support with your transaction ID.
Category 05
Support Questions
Yes, ac65's support team is active 24 hours a day, 7 days a week. Whether it's the middle of the night, early morning, or a holiday — you can get help whenever you run into a problem. Live chat generally gets the fastest response.
ac65's support team provides assistance in both Bengali and English. Bangladeshi players can comfortably explain their issues in Bengali. Whether you write in Bengali via live chat or email, your message will receive equal attention.
You can reach us in two ways. First, use the live chat option on the site — it is the fastest method. Second, write to us by email at [email protected]. Both channels support Bengali and English, and the service is available 24 hours a day, 7 days a week.
Before contacting support, keep the following information on hand: your registered email or phone number, a clear description of the issue, the transaction ID for any transaction-related matters, and a screenshot if available. Having this information ready in advance helps resolve the issue faster.
For urgent issues (such as a stuck transaction or login problem), live chat is best because you get an immediate response. For detailed questions or when you need to send documents, email ([email protected]) is more suitable. Both channels are available 24/7, but chat is generally faster.
Still have questions?
Our support team is ready for you seven days a week, twenty-four hours a day. Get help in Bengali or English — whichever you prefer.
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[email protected]